Express Monthly Service Plans

Positioning your Business for Success

Workstation Management

Network Services

Server Management

Network Management

Bronze

  • Guaranteed Response Time – 4 Hours
  • Proactive monitoring alert
  • 24x7x365 Monitoring & Automated Reporting
  • Online ticket support system
  • Weekly maintenance
  • Microsoft application support
  • Online asset management
  • Online software license management
  • Advanced desktop optimization and management
  • Anti-virus & anti-spyware management
  • VPN client Management
  • Software patch management for Microsoft applications
  • Monthly patch management for security updates
  • Emergency security patches applied pin release

Silver

  • All Services Included in Bronze
  • Updates popular 3rd party Apps
  • User Account Administration
  • File Sharing Permission Administration
  • Security Administration
  • Anti-virus & Anti-spyware Management

Gold

  • All Services Included in Bronze
  • All Services Included in Silver
  • Unlimited remote-control support for Microsoft applications
  • Unlimited phone support, for all supported applications
  • Unlimited remote control  for all support applications

Work Station Management

Bronze

  • Number of PCs included in Network: 1-10 (Please Call!)
  • Number of PCs included in Network: 11-24 (Please Call!)
  • Number of PCs included in Network: 25-100 (Please Call!)
  • Guaranteed response time
  •  24x7x365 Monitoring & Automated Reporting
  • Purchasing assistance for replacement equipment
  • Router management
  • Firewall management
  • VPN Management
  • ISP Management
  • Web Hosting Management
  • 3rd Party Vendor Management / Notify Vendor of Issue

Silver

  • All Services Included in Bronze
  • Disaster Recovery Review
  • Annual Technology Plans
  • Unlimited remote support for covered events
  • Asset lifecycle management
  • Asset reporting

Gold

  • All Services Included in Bronze
  • All Services Included in Silver
  • Project Planning
  • Updates / Upgrades / Add-Ons / Patches

 

Server Management

Bronze

  • 24x7x365 Monitoring & Automated Reporting
  • Service Availability Monitoring
  • Event Log Monitoring
  • Log File Maintenance
  • Drive Space Monitoring
  • Backup Monitoring
  • Printer Queue & Availability Monitoring
  • Server Patch Management
  • Phone Support (5)
  • Remote Control Support (5)
  • Updates popular 3rd party Apps
  • User Account Administration
  • File Sharing Permission Administration
  • Security Administration
  • Anti-virus & Anti-spyware Management

Silver

  • All Services Included in Bronze
  • Disaster Recovery Review
  • Annual Technology Plans
  • Unlimited remote support for covered events
  • Asset lifecycle management
  • Asset reporting

Gold

  • All Services Included in Bronze
  • All Services Included in Silver
  • Monthly Scheduled on-site maintenance (1 hour)
  • 10% discount onsite service
  • Unlimited phone support, and remote support for all Microsoft applications
  • Updates / Upgrades / Patches for All Microsoft Applications