Express Monthly Service Plans
Positioning your Business for Success
Network Services
Server Management
Network Management
Bronze
- Guaranteed Response Time – 4 Hours
- Proactive monitoring alert
- 24x7x365 Monitoring & Automated Reporting
- Online ticket support system
- Weekly maintenance
- Microsoft application support
- Online asset management
- Online software license management
- Advanced desktop optimization and management
- Anti-virus & anti-spyware management
- VPN client Management
- Software patch management for Microsoft applications
- Monthly patch management for security updates
- Emergency security patches applied pin release
Silver
- All Services Included in Bronze
- Updates popular 3rd party Apps
- User Account Administration
- File Sharing Permission Administration
- Security Administration
- Anti-virus & Anti-spyware Management
Gold
- All Services Included in Bronze
- All Services Included in Silver
- Unlimited remote-control support for Microsoft applications
- Unlimited phone support, for all supported applications
- Unlimited remote control for all support applications
Work Station Management
Bronze
- Number of PCs included in Network: 1-10 (Please Call!)
- Number of PCs included in Network: 11-24 (Please Call!)
- Number of PCs included in Network: 25-100 (Please Call!)
- Guaranteed response time
- 24x7x365 Monitoring & Automated Reporting
- Purchasing assistance for replacement equipment
- Router management
- Firewall management
- VPN Management
- ISP Management
- Web Hosting Management
- 3rd Party Vendor Management / Notify Vendor of Issue
Silver
- All Services Included in Bronze
- Disaster Recovery Review
- Annual Technology Plans
- Unlimited remote support for covered events
- Asset lifecycle management
- Asset reporting
Gold
- All Services Included in Bronze
- All Services Included in Silver
- Project Planning
- Updates / Upgrades / Add-Ons / Patches
Server Management
Bronze
- 24x7x365 Monitoring & Automated Reporting
- Service Availability Monitoring
- Event Log Monitoring
- Log File Maintenance
- Drive Space Monitoring
- Backup Monitoring
- Printer Queue & Availability Monitoring
- Server Patch Management
- Phone Support (5)
- Remote Control Support (5)
- Updates popular 3rd party Apps
- User Account Administration
- File Sharing Permission Administration
- Security Administration
- Anti-virus & Anti-spyware Management
Silver
- All Services Included in Bronze
- Disaster Recovery Review
- Annual Technology Plans
- Unlimited remote support for covered events
- Asset lifecycle management
- Asset reporting
Gold
- All Services Included in Bronze
- All Services Included in Silver
- Monthly Scheduled on-site maintenance (1 hour)
- 10% discount onsite service
- Unlimited phone support, and remote support for all Microsoft applications
- Updates / Upgrades / Patches for All Microsoft Applications
